FAQS
WHAT IS YOUR RETURN POLICY?
We offer a hassle-free return policy within 30 days of receiving your order. Please visit our Return Policy page for detailed instructions on initiating a return.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a link to a tracking page that allows you to track your order.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination. You can find more information on our Delivery Policy page.
WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfilment company that has facilities worldwide.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options (accepted payment options can be viewed at the footer of our website or at checkout).
HOW DO I KNOW WHAT SIZE TO CHOOSE?
Consult our Size Guide on our store, under the product description section. If you have specific questions, feel free to reach out to contact@paloccini.com for personalised assistance.
CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?
Unfortunately, once an order is placed, we cannot guarantee modifications or cancellations. Please double-check your order before completing the purchase. If you need assistance, contact our customer support at contact@paloccini.com as soon as possible.
ARE YOUR PRODUCTS ETHICALLY SOURCED?
Yes, we are committed to ethical and sustainable practices. Learn more about our commitment to ethical sourcing on our Sustainability page.
HOW ARE YOUR PRODUCTS MADE?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
HOW DO I SUBSCRIBE/UNSUBSCRIBE FROM YOUR NEWSLETTER?
You can subscribe to our newsletter on the Member’s Club page or during the checkout process. To unsubscribe, click the "unsubscribe" link at the bottom of any newsletter or email contact@paloccini.com.
WHAT ARE YOUR OPENING TIMES?
Our website is live 24hrs from Sunday - Thursday, we close our store on Fridays at 5.30pm and reopen Saturdays at 9pm.
Please note, we do not trade on the 7th day of the week, for it is the "Holy Sabbath of the Lord" (Deuteronomy 5:14).
YOU DON'T OPEN ON SATURDAY'S, WHAT UP WITH THAT?
Our employees, partners, customers, and investors are from all walks of life and faith, we highly respect it. However, in order for us to maintain our course as per our mission statement, we must ensure that we stay true to our core values, for it is they that drive us. In the book of Exodus (Ch. 20:8-11), it is written:
8 "Remember the sabbath day, to keep it holy.
9 Six days shalt thou labour, and do all thy work:
10 But the seventh day is the sabbath of the Lord thy God: in it thou shalt not do any work, thou, nor thy son, nor thy daughter, thy manservant, nor thy maidservant, nor thy cattle, nor thy stranger that is within thy gates:
11 For in six days the Lord made heaven and earth, the sea, and all that in them is, and rested the seventh day: wherefore the Lord blessed the sabbath day, and hallowed it".
Honouring the Sabbath allows us to give our employees rest from servile labour, which in turn gives them the opportunity to spend more time with their families and loved ones. Our mission is to leave a positive impact in the world through our work, our integral commitment to our customers, partners, employees, and investors will not be diminished by our decision to rest on the Sabbath.
HOW CAN I CONTACT YOUR CUSTOMER SUPPORT?
Our Contact Us page provides information on how to reach our customer support team. We are here to assist you with any inquiries or concerns.
If you have any additional questions or need further assistance, drop us an email at contact@paloccini.com.